Tuesday, October 24, 2017

Bill & Pay Desktop Manager Installation Location Determination Steps

These steps should be answered from the perspective of the user that will be responsible for synchronizing QuickBooks with Bill & Pay.

  1. Do you use a Remote Desktop connection to access QuickBooks?
    Yes - See #2
    No - See #4
  2. Do you use a 3rd party QuickBooks hosting service supported by Bill & Pay? (For example Right Networks, Cloud9 Real Time, iNSYNC)
    Yes - Request your hosting service to enable Bill & Pay for your account.
    No - See #3
  3. Connect Remote Desktop to your session you use to run QuickBooks. Install the Bill & Pay Desktop Manager within the Remote Desktop session. If you do not have permissions making it possible to install the Desktop Manager within the Remote Desktop session you will need to request that your network administrator perform the installation.
  4. Install the Bill & Pay Desktop Manager software on the computer that you personally use to run QuickBooks.

QuickBooks Server Components

  • QuickBooks Server / QuickBooks Enterprise Server
    A computer connected to a network that holds the QuickBooks company file. Windows file sharing is used to give other computers on the same network access to the company file. You would rarely install the Desktop Manager on this computer. See the “QuickBooks Desktop” component for exceptions to this.
  • QuickBooks Desktop 
    A computer connected to the same network as the QuickBooks Server that a person uses to run the QuickBooks software and interact directly with it. The Desktop Manager will be installed on the QuickBooks Desktop computer of the user responsible for synchronizing with Bill & Pay.
  • Remote Desktop
    A Remote Desktop is a Windows desktop environment that you connect to and it gives you a separate desktop running inside a window on your local computer. Your local computer can be Windows but it does not have to be. The QuickBooks Desktop may be running inside a Remote Desktop session. If the user responsible for synchronizing with Bill & Pay uses Remote Desktop then the Desktop Manager should be installed on the desktop they see when they connect to Remote Desktop.
  • Terminal Server
    A computer connected to a network, possibly the Internet, that users connect to in order to access their Remote Desktops. Some companies may run their own in-house Terminal Server or outsource this to another hosting service. Terminal Server hosting services are similar to QuickBooks Hosting services except there Remote Desktop sessions are not specific to QuickBooks but instead provide a general purpose Windows Remote Desktop environment that any Windows software can be run in. The Terminal Server itself is not important to Bill & Pay however it is described here as customers may mention it and wonder how it fits into the installation of our software.


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