This is a helpful tool for tracking or researching potential questions or discrepancies. For example, if a customer said “I didn’t make that payment” you can go to their screen and it will tell you exactly how and who processed the payment.
Example of the User Action Log found at the bottom of each Customer page:
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There is a $50 setup fee and $10/month additional fee for this service. To enable this feature, click on Support in your Bill & Pay account to contact customer service.